Business

Bank fees class action hits snag

Adele Ferguson
December 5, 2011

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ANZ welcomes court ruling

BusinessDay reporter Chris Zappone discusses the court ruling to throw out four of the five fee types of class action brought against ANZ.

The country’s biggest class action against the banks and the billions of dollars in penalty fees and late fees that were allegedly charged unfairly and wrongly to their customers hit a big snag today when a judgement found in favour of only one in five charges.

The test case involved ANZ Bank versus 34,000 ANZ customers who joined a class action bankrolled by litigation funder IMF to sue the banks over an estimated $50 million in fees. These customers had a victory on late fees and credit cards, but suffered a defeat on other fees such as dishonour fees, honour fees, over limit fees and non payment fees.

The 134-page judgement is complex but boils down to Justice Michelle Gordon in the Federal Court of Australia adopting a strict definition of a penalty and therefore a breach of contract. The hearing was a first step in deciding whether the five fees could be considered penalties or if they were a fee for a service provided by the bank.

It means up to one third of the 34,000 customers had a victory over the late payment of credit cards, which is the biggest economic component of the class action, and equivalent to more than $18 million of the $50 million claimed. The next step is the main trial next year which will hear work out how much these customers were allegedly over-charged by ANZ.

For the other banks, including Commonwealth Bank, National Australia Bank, BankWest, Citigroup and Westpac, it means IMF will stick with its plan to take them on one at a time in the courts over late fees on credit cards.

But in the case of the other four penalties that were lost in today’s judgement, the biggest being the dishonour fees charged to businesses, IMF will undoubtedly seek leave to appeal for a wider definition of the meaning of penalty or even whether Justice Gordon was right to conclude they were not capable of being penalties.

In late 2009, ANZ and most of the other banks abolished a number of fees on personal accounts, reduced overdrawn, dishonour and late payment fees.

The other banks no doubt watched closely at the ruling today and will think long and hard about whether to settle or wait to see what the courts decide next year.

13 comments

  • It's no secret banks make hundreds of millions from customers in fees - and why shouldn't they, they are a business providing services, not a charity. Happily, we have the freedom to bank with whom we like, so if you don't like it, take your business to a low-fee competitor. Personally I'll be staying with ANZ as I get great value for the price I pay, and great service when I need it.

    Commenter
    John
    Location
    Melbourne
    Date and time
    December 05, 2011, 1:23PM
  • @Paul, Did you proceed or cancel? Now that customer have option, you can no longer argue about the penalties. Some people may require an immediate money (for example people who are expecting money on the next day) and happy to take the fee. Maybe the best argument is why charge for the interest instead of a fixed penalty? Without interest or penalty, you can't just withdraw money that you don't have.

    Commenter
    bb@sydney
    Location
    sydney
    Date and time
    December 05, 2011, 1:37PM
  • The article is missinformed and incorrect. I am ANZ customer and recently I was charged dishounour fees for refusing to pay a direct payment, emptying my account two days earlier with their fees. Two days later my salary was received and they took the dishonour fees for doing nothing, not paying the direct payment. That's their fair dinkum. Earlier this year, they did a similar thing, taking early fees and overdrawing my account with 3 dollars! The same day I was hit with $34 fee for overdrawing my account. I don't think they coud get any lower than that. I know, it was also my fault I forgot to put those spare millions in account to prevent this happening.

    Commenter
    Visionar
    Location
    Melbourne
    Date and time
    December 05, 2011, 2:35PM
  • @ Michael, why don't you just ask your broker how much commission they are getting? They will not withhold this information if you ask!

    You should know that its not just equipment finance, its mortgages, personal loans and even credit cards that brokers get paid commission for. Brokers need to get paid for their work just like every other person whether they are brokers or the local Milk Man. Michael I'm sure you don't work for free so why should brokers?

    Commenter
    Peter
    Location
    Sydney
    Date and time
    December 05, 2011, 4:05PM
  • Well if you don't like it, start your own bank.

    Commenter
    kosh
    Location
    Melbourne
    Date and time
    December 05, 2011, 5:23PM
  • @visionar, sorry to burst your bubble, but ANZ got rid of their old $35 (not $34 mate) overdrawn fee way before all of the other banks (except NAB) and now only charge for being more than $50 overdrawn (at a rate of $6 a day which is a lil more reasonable)
    Main thing being that this was done nearly 20 months ago, not earlier this year as you contested, please don't just spill garbage out in an attempt to get some attention. I'm not a staff member, just a satisfied customer.
    And I'm sure if you went to a branch or called up to query the fee's, like most people do you would have found the staff would've happily helped you out, just like they always have for me in the past.
    You do sound like the typical whinging customer though, the ones that sit there, not doing anything except whine from their seat about the disasterous situation that you're in, if your account gets overdrawn for a $5 monthly fee, then you should spend more time budgeting your money than complaining about those millions you don't (and probably wont ever) have.

    Commenter
    d1sco
    Location
    Canberra
    Date and time
    December 05, 2011, 5:45PM
  • Hope they take on Westpac which until recently allowed a withdrawal at an ATM that would O/D the account. As an example if you had $10 in account and tried to withdraw $20 it warned on screen "You will incur an overdraw penalty of $9 for this transaction - Do you wish to proceed?".

    How can they allow a transaction then penalise it without this being inferred as a service fee ?

    Commenter
    Paul
    Location
    Sydney
    Date and time
    December 05, 2011, 12:02PM
  • Whilst they are at it they should take action against the ANZ for allowing equipment finance brokers to fleece their customers without the need to tell their customers how much brokerage they are charged.One day this will come out as one of bankings biggest frauds.

    Commenter
    Michael
    Location
    Sydney
    Date and time
    December 05, 2011, 12:30PM
  • @Michael, Why is it so important that you know how much a broker makes on your transaction. If the quote provided met with your requirements does it really matter how it is broken up?

    Have you ever bought something in a retail store and, as a condition of your purchase, required the retailer to declare how much profit it will make from the transaction? Didn't think so

    Commenter
    Bernie
    Location
    Seaford
    Date and time
    December 05, 2011, 1:24PM
  • rember these fees work both ways, when they take money they shouldnt out of your account charge them what they would charge you. If they make a mistake make sure you charge them for it.

    Remember if they are able to charge a fee its an agreed fee for the event, if they then do that to you then you can claim the fee, and when they dont pay it start adding the non payment up and up pretty soon you will see they owe you hundreds if not thousands of dollars and cant complain because they justify the costs themselves. I did this numerous occasions and have been paid out each time.

    Commenter
    dwaindibbley
    Location
    melbourne
    Date and time
    December 05, 2011, 2:37PM

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