Business

Banks take jolt over fee fears

Eric Johnston
May 13, 2010

Poll: Do you support a class action against banks for overcharging?

Poll form
  1. Please select an answer.
  2. View results
Yes

87%

No

13%

Total votes: 9093.

Would you like to vote?

You will need Cookies enabled to use our Voting Feature.

Poll closed 14 May, 2010

Disclaimer:

These polls are not scientific and reflect the opinion only of visitors who have chosen to participate.

BANK shares were pummelled yesterday amid investor concern that a landmark legal action against fees could hit profits.

Shares in major banks including Commonwealth Bank and ANZ fell by about 1 per cent after BusinessDay reported they faced one of Australia's biggest class actions for overcharging on penalty and late fees.

The $400 million claim, if successful, could trim bank profits by about 1 per cent, according to Goldman Sachs JBWere analyst Ben Koo.

If the claim, launched yesterday by class-action funder IMF Australia, extends to the full $5 billion in exception fees collected by banks in the past six years, Mr Koo calculated this could translate to a 10 per cent hit to earnings next year.

''The headlines are likely to be a negative for sentiment towards the banks,'' Mr Koo said.

For their part, the banks acknowledged that about half their customer complaints related to fees. Since a voluntary overhaul in fees last year, many have reported a drop in complaints.

The Reserve Bank said the banking sector gathered almost $1 billion in exception fees in 2008, but the voluntary reduction from last year is expected to cost the industry $550 million a year.

ANZ said recently the removal of some fees was likely to result in an annual $170 million cut in revenue. For Westpac, the cost is running at $215 million.

With actions against bank fees launched in Britain and the US, Australian banks knew it was only a matter of time before momentum for such a move would gather in Australia. Two years ago, National Australia Bank became involved in a legal battle with Britain's Office of Fair Trading over bank charges.

British banks generally offer fee-free accounts but banks tend to recoup account-keeping costs by slapping customers with high penalty fees for a range of issues including if accounts go into overdraft.

NAB's Clydesdale Bank was one of seven British lenders that had challenged the ability of the Office of Fair Trading to investigate whether overdraft fees were fair under laws governing the terms of consumer contracts.

While the consumer watchdog won its initial legal bid to investigate the fairness of charges, this was later overruled by a higher court. The equivalent of $4.6 billion in annual revenue was at stake had the OFT won the case.

More recently, Australian banks have been lobbying against the introduction of new rules banning ''unfair terms'' in contracts - a measure that stands to reduce their ability to enforce fees.

Under the new rules approved by the Senate in March, where a term in a consumer contract is found to be unfair, regulators, such as the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission, may seek a ruling from a court to void the contract.

The new rules also allow for consumers to pursue their own remedies.

15 comments

  • This whole action is doomed to failure from the start. You can't take a class action when all the individuals taking the action have differing circumstances. All the judge can rule is for the banks to look at each individual case by the rule book. If you have not read the terms and conditions of your account before you signed then you don't have a leg to stand on.

    Commenter
    robbie
    Location
    melb
    Date and time
    May 13, 2010, 8:49AM
  • Hope they get pummelled a bit more and I might buy some.

    Commenter
    Jonno
    Date and time
    May 13, 2010, 8:32AM
  • "Self-regulating banks" has always been an oxymoron. The bank charges gouging is a microcosm of the GFC mentality, as a predictable example of free-lance boardroom profiteering.

    Carrying the shield of 'Fiducary duty', and the sword of shareholder profits, how was this bleed-the-consumer-white not predictable?

    With 'Free Market' (also oxymoron) trading and unregulated banking that the government cannot back out of, the ONLY possible redress is a formal public reaction to draw a line at what we will not tolerate.

    This has been a long time coming and it's vital that comsumers regain a footing and have a tool to limit all forms of over charging. I not only support this, I applaud it!

    I had never heard of IMF Australia, but now I won't forget it.

    Commenter
    81dvl
    Location
    Vic
    Date and time
    May 13, 2010, 9:24AM
  • To discourage banks from gouging a hole in our wallets with these rediculously unfair fees and charges the Federal Government should target bank fee's with a massive Super-profits tax of 80%.

    They should then use this money to fund tax cuts to low income earners who are disproportionately affected by these fees and charges. Bank fees and charges are aimed at low income earners who can't afford them and act as an additional tax on people of lower socio-economic standing, transfering income and wealth from poor people to wealthier people who ocan afford to own shares in banks or place money in their investment funds.

    It only takes an employer to short-pay you (and it happens so regularly it is not funny!) and you then incur these tax-like charges.

    With competition within the banking and finance sector having been seriously eroded by the mergers, acquisitions and company closures that occurred throughout the GFC period it is time that the Federal Government also improved the landscape by encouraging at least another two large banks to develop and take the fight to the crowd that seem to be monopolising the show at the moment.

    Australian banks did very well throughout the GFC because they have been ripping us all off for at least 30 years.

    Commenter
    broncoman76
    Location
    Upper North Shore
    Date and time
    May 13, 2010, 9:37AM
  • Dear Robbie,

    Your knowledge of law is flawed. I have to date sued 13 banks/financial institutions for refund of penalty fees, plus interest, plus exemplary damages since the banks' offence includes the tort of fraudulent misrepresentation, thus permitting such a claim, and have not lost a case.
    As for your comment about not having a leg to stand on, if you had any knowledge of the Trade Practices Act sections 51 and 52, or contract law, or the sheer number of people in the UK who have sued and won, which obviously gives the lie to your statement, you would not say what you did.

    Do please have a look at my website BanksAreThieves.org for further information.

    All the very best,

    John.

    Commenter
    John
    Location
    Figtree
    Date and time
    May 13, 2010, 9:54AM
  • Our dear leader, Comrade Rudd, will implement a 40% "super profits tax" agaisnt these capitalist banks.

    Heil Rudd!

    Commenter
    Comrade
    Location
    Melbourne
    Date and time
    May 13, 2010, 10:19AM
  • While I'm against banks overcharging fee's and charges, I also against American style litigation where you sue those with the deepest pockets, hoping to scrounge some crumbs along the way. This opportunisitic, business driven approach to litiagtion results in excessive costs to all consumers.

    I sign on with a bank (or in my case a small, friendly credit union). I know they charge fees and I structure my finances so that I avoid them. A little bit more personal responsibility and other people would too, rather then suggesting banks are profiting from fees.

    Will I now be able to sue JetStar & Tiger because they are charging me fees in excess of what they are charged by airports & credit card companies?

    Litigation costs everyone - don't fall for it Australia.

    Commenter
    aboyinmelb
    Location
    Carlton North
    Date and time
    May 13, 2010, 10:17AM
  • Please don't fall for any of the recent "fee removal" hype they've been pumping out lately. It's classic PR spin. Do the research online and you'll find almost every product that has become fee-free recently offers 0 or 0.01% interest!
    Sure - they've cut their fee revenue stream but they've greatly increased their interest margin revenues.
    In fact, I'd be willing to bet the trade-off is net positive for the banks AND they have the audacity to claim the moral high-ground!!
    Spend 5 minutes researching and you'll agree.

    Commenter
    No fees = no interest
    Location
    Melbourne
    Date and time
    May 13, 2010, 10:38AM
  • Banks are more powerful than governments. You cannot influence the banks.

    Commenter
    AustraliaDebt.org
    Location
    Melbourne
    Date and time
    May 13, 2010, 10:16AM
  • I hate being slugged with fees as much as the next guy, but if you don't screw up you don't have to pay. Each time I have been charged it has been my fault, simple as that.
    It's a bit like people whingeing about speeding fines (which I do as well). If you don't speed, you don't have any fines to pay, end of story.

    Commenter
    Gilly
    Location
    Melbourne
    Date and time
    May 13, 2010, 10:16AM

More comments

Comments are now closed

More Related Coverage

The campaign kick Rudd can bank on

With an election not far away and anger at the banks running hot, the massive class action against the country's big banks couldn't come at a worse time.

Banks sued for billions in 'illegal' fees

Millions of Australians are being urged to join a class action against the nation's banks, seeking the return of up to $5 billion in penalty and late fees.

Bank fees: lawyers watch and wait

13 May Law firms have shown interest in a possible class action against banks to recoup up to $5 billion in bank fees, according to a consumer advocate.