Executive Style

Job title inflation

January 19, 2011
Job title inflation, where ordinary jobs are given fancy titles, has become more prevalent since the financial crisis.

Kim Jong Il reportedly has 1200 official titles. Photo: Photo: Reuters

One of the most fascinating trends over the last few years has been job title inflation. I have come across receptionists who have had the title Director of First Impressions. They even had business cards telling me this. Why give a business card to a receptionist? Go figure.

It’s a point taken up by The Economist in the Schumpeter blog.

"Kim Jong Il the North Korean dictator, is not normally a trendsetter. But in one area he is clearly leading the pack: job-title inflation. Mr Kim has 1200 official titles, including, roughly translated, guardian deity of the planet, ever-victorious general, lodestar of the 21st century, supreme commander at the forefront of the struggle against imperialism and the United States, eternal bosom of hot love and greatest man who ever lived...," the blogger writes.

"The rot starts at the top. Not that long ago companies had just two or three “chief” whatnots. Now they have dozens, collectively called the “c-suite”. A few have more than one chief executive officer; CB Richard Ellis, a property-services firm, has four. A growing number have chiefs for almost everything from knowledge to diversity."

According to this report, the online job board JobServe.com has found that companies are now advertising for positions that include ‘Chief Executive Twitterer’; ‘Web 2.0 Wonk’; ‘Facebook Fashionista’; ‘Manager of Deep Web Research’, ‘Twitterer-in-Chief’, ‘Social Media Maven’; ‘Pastor of Communications’; ‘Central Interactions Architect’; ‘Skype Scalper’, ‘Virtual World Bureau Chief’, ‘Dynamic Quality Sheriff’, and ‘Lead Micro Dude’.

Writing on the BNET blog, Michael Hess says we might put up with the ‘sandwich artists’ or Chief Happiness Officers if the company can answer three questions:

  1. Does the title actually say what the person does, or is it vague?
  2. Does it do anything to reward and motivate the employee?
  3. Does the title actually do anything to help the company?

The online masters degree website has posted an article, Job Title Stuffing 101: 12 Buzzwords to Inflate a Job’s Importance, which basically identifies the most common inflated titles. A “manager”, for example, is anyone who heads up a project or department, no matter how small and insignificant it may be. A “strategist” is anyone who plans tasks. Anyone who holds the title “senior” has had five-plus years experience in the job. Nothing special about the job but the title makes it sound so grand and important.  

Job title inflation has been around for years but it seems to have become more prevalent since the financial crisis. There’s a good reason for that. A fancy job title is cheaper than a pay rise or big salary. It’s all about promotion without compensation.

Still, there are some who defend the epidemic of job titles, claiming it motivates employees. Fast Company blogger William Taylor says it’s about getting employees engaged with their jobs. So what if the title is over the top?

What do you think? How many wacky job titles have you confronted? What have been some of the worst? Have you ever had any? What would be the perfect title for your job? And do you think titles motivate, or is it just promotion on the cheap?







10 comments so far

  • Sandwich artist would seem to be another type of marketing, especially since it's emblazoned on their uniforms, basically telling people that these workers are just fantastic at making sandwiches.

    Commenter
    Regularchap
    Location
    Sydney
    Date and time
    January 19, 2011, 11:27AM
  • Personally I don't give a stuff what I get called - it's money that motivates me, not some silly name. I've never been impressed by titles.

    Commenter
    mfas
    Location
    Brisbane
    Date and time
    January 19, 2011, 2:37PM
  • @mfas - "it's money that motivates me", that's unfortunate i would have thought your passion would motivate you too....but at least that's more realistic than a title!

    Commenter
    Gerson
    Location
    Sydney
    Date and time
    January 19, 2011, 11:15PM
  • No where do I see this more than in sales... So many titles these days for sales people. Lately, I've met dozens of "senior marketing coordinators", "account managers or executives", "client liaison officers" and so on. When I ask them what they actually do, it is always just good old fashioned sales, but now they are also selling you a line on themselves as well. As if the world of sales didn't already contain enough fog.

    Commenter
    Pero
    Location
    Sydney
    Date and time
    January 19, 2011, 11:49PM
  • Oh, ya, don't forget "financial advisor". My unbiased opinion is that after careful research, I think you should buy my product. Thanks mate.

    Commenter
    Pero
    Location
    Sydney
    Date and time
    January 19, 2011, 11:51PM
  • I am a Chief happiness Officer and I think it perfectly reflects my duties and objectives. Using your 3 question litmus test:

    1. Does the title actually say what the person does, or is it vague? It does. At ruHap, The Happiness Company my main objective is taking the leading Positivie Psychology (Happiness) academic research and providing it to our 18,000 users in an easy to use and pragmatic way.

    2. Does it do anything to reward and motivate the employee? Yes. I feel better with this title, then say being a CEO, which is broader and less descriptive to my daily objectives.

    3. Does the title actually do anything to help the company? Absolutely, we are getting a great number of requests for information and joint projects that fully or partly originate because of the title. In fact, later this month or next we will complete a survey of other companies using the CHO title and publish the results. If our report of Happiness slogans is any indicator, the release will draw a bit if attention.

    Thanks, and Be Happy,

    Gregory Barsh, Esq.
    Chief Happiness Officer
    ruHap, The Happiness Company
    http://ruhap.com/
    Facebook: http://www.facebook.com/pages/RuHap-The-Happiness-Company/137275779654151
    Follow our blog, How to be Happier, at http://ruhap.com/content/category/blog/
    Twitter: ruHapIndex

    Commenter
    Gregory Barsh, Esq.
    Location
    USA
    Date and time
    January 20, 2011, 1:14AM
  • A check on the tombs in Ancient Egypt, or a few cuneiform tablets in Akkadian, will show a few inflated job titles from several thousand years ago.
    I prefer job titles like Comrade or Worker. These can be qualified by a simple number, so that we know immediately who we have to put up with and obey, e.g. if I am Worker 7.32 I am a long way down the scale, and Worker 4.26 is a lot higher up. Worker 1.00 is the big cheese.
    One problem with fancy titles is that they provide ammunition during industrial relations disputes because they are so specific, e.g. if your title is Sandwich Officer, your boss might feel it's okay to ask you to book a restaurant for his cronies' power lunch. The Industrial Relations Commission could easily see that as having nothing to do with your job, and you are entitled to refuse to do it.
    As with many organisations, we don't have to look too far to see where this problem is coming from. The dudes and dudettes in Human Resources have probably tidied up their paper clip bowls and elastic band boxes, so have some time on their hands -- it's probably too soon to have another reorganisation, so let's just change a few titles and job descriptions. We can save the mandatory half-yearly OH & S accreditation until next week.

    Commenter
    Professor Rosseforp
    Date and time
    January 20, 2011, 4:07AM
  • I have just arranged finance for a car and dealt with a "Relationship Executive" who ironically did nothing for the relationship and generally didn't act like he wanted my business. In the end I escalated it to his boss who is a "Relationship Manager" - Presumably if I'm really unhappy and escalate further I'll get referred to the "Relationship Assistant".

    Commenter
    DD
    Location
    Sydney
    Date and time
    January 20, 2011, 8:38AM
  • My favourite business card I ever got my hands on was an English sales rep for a boutique software company. His title was simply "Intergalactic Sales Representative". A real Sales Rep. He did whatever needed to be done to provide you with their solution and part you from your money. At no time was their any confusion around his role; no relationship manager or business development manager or similar attempt to disguise what was being done.

    Anyone who's been to a Gartner Conference will be overwhelmed by the number of Presidents and Vice-Presidents that organisation has. They have VPs for regions, VPs for research specialisations, They probably have a VP for identiying VPs. It's impressive when the first speaker VP of [topic de jour] is introduced but after the tenth one has come to the podium you're starting to seriously question how these people can take themselves so seriously and expect you to do the same...

    Commenter
    stttmz
    Location
    Melbourne
    Date and time
    January 21, 2011, 5:23PM
  • What about good old "secretaries"? Now they're called Personal Assistants, Executive Assistants etc and I'm pretty sure their main task continues to be typing things up and booking travel. Be warned the person who refers to them as anything but their overinflated title!

    Commenter
    really?
    Date and time
    January 24, 2011, 8:45AM

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