Executive Style

Working for a younger boss

October 6, 2010
More boomers now find themselves working for a younger boss. How do you manage someone old enough to be your parent?

More boomers now find themselves working for a younger boss. How do you manage someone old enough to be your parent?

The managers are getting younger. It’s one of the big changes that’s been happening in the workplace over the last few years. Years ago, it was flagged in the movie In Good Company where Dennis Quaid plays a guy in his early 50s who suddenly has to deal with a younger boss. The movie was tapping into a trend now gathering force and it all comes down to simple demographics. The reality is that there will be more Generation X and Y employees than boomers who will either retire, head off to do their own thing or die. That means one thing: many 40 plus workers are going to have a younger boss at some stage. Conversely, there will be a lot more managers supervising people old enough to be their parents.

That in itself can create a number of tensions and issues. Some of the complaints about younger bosses are that are that they act like they are entitled, they micromanage, they don't give me enough direction and that they play favourites with younger workers. On the other hand, many of these up and coming managers might find older workers more set in their ways. So how do we deal with it?

Forbes has some basic guidelines to help boomers get their heads around the issue. Suggestions include asking the boss how they want to stay in touch, whether it’s face-to-face, email, instant messaging or some other way. It also advises boomers to learn the nuances of texting and phone etiquette, and to get used to fewer face-to-face meetings. Also, don’t assume you’ll get respect just because you’re old, don’t try to act as a parent or mentor, accept the fact that things are going to be different, respect what you don’t know and accept the fact that younger people have a lot to teach you. Other suggestions from USA Today include constantly updating your skills and not competing.

Peter Cappelli, a professor at US business school Wharton has written extensively on the topic. In this interview, Cappelli says the age difference creates a number of tensions. “If you look at the research on older workers, you see an incredible amount of discrimination against them, bigger than race, bigger than gender. Older workers struggle to get hired. And yet these are individuals who are perfectly suited to what employers say they want - somebody who can hit the ground running, who knows how to handle work-based problems, who is not interested in a long-term commitment from the company, and who is self-motivated and self-managing. All this exactly defines older workers. They are ideally suited for many of these jobs, and yet when push comes to shove, younger supervisors won't hire them."

"The reason they won't hire them is the second problem, which is how to manage the older worker if you are a younger supervisor. The issue is that this seems to invert the natural order. How can I give orders to somebody who is older and more experienced than I am?”

The problem will probably escalate in the coming years because of the skills shortage. Many industries can’t afford to lose their most experienced hands. But how are they going to manage it when these old-timers are getting instructions from young people?

The Employment Digest points out the bleeding obvious: to make it work, all sides have to accommodate and respect each other’s different approaches to work.

Do you work for a younger boss? Or do you have to manage people who are old enough to be your parents? What’s it like? What are some of the issues that come up? What advice would you give?

11 comments so far

  • I am 20, and am a manager (event/catering) of many people older then me. At first I found it confronting to deal with, however not as difficult as their side of the relationship. I treat everyone the same, and so far, so good!

    Commenter
    ben
    Location
    melb
    Date and time
    October 06, 2010, 10:45AM
  • Recently new asian person joined in the managerial role, he is arrogant thinks that he knows every thing and complaints that stays long every day. The reality is he doesn't have any family and pretends to work hard by staying back to be goodie to the management. He treats people who belong to his race always in favour and treat rest of them rudely. One think which I hate is that he doesn't have any manners always speaks in their language to fellow worker in front of others. It seems he is out of touch, just want to show off to the management that he works too hard. It is very pathetic that management also believes him. He talks a lot of which most of the time is total rubbish, doesn't have any respect to people. Just by sucking up with senior manager he survives just can't wait to see when his true colours comes out to the management.

    Commenter
    Visha
    Location
    Sydney
    Date and time
    October 06, 2010, 12:26PM
  • The plot was totally lost in this article when I read as part of a quote: "How can I give orders to somebody who is older and more experienced than I am?"" and " how are they going to manage it when these old-timers are getting instructions from young people?"
    Everyone just get with the program. A manager isn't there to give orders, they are there to manage projects and the day to day business.
    In doing this they need to "work with" other people who don't need to see a tattoo on the forehead of "their boss" which says "boss". That is implied and inferred in their relative positions in the company and hierarchy. If people can't accept their role, whatever it is, they're in the worng job. Managing isn't about giving orders, it's about managing!
    When I was thirty years old I had three executives all older than me and all answerable to me and we all got on well and all got the job done, and guys, this was in the "old days", dare I say "the 70's"., this isn't a new phenomenon.
    So leave the egos in the bottom drawer and just get on with doing the job!

    Commenter
    Philby
    Location
    Sydney
    Date and time
    October 06, 2010, 1:40PM
  • I managed a guy who was older than my father. I didn't find it a problem at all.

    The important thing was I understanded what sort of a person he was, the sort of things he was very good at, the sorts of things he didn't like.

    The good thing about older workers is that they love to take responsibility. So the key I think to good management of someone older, is simply being a good delegator of responsibility and decision making.

    I found my job was simple! :)

    Commenter
    Tom
    Date and time
    October 06, 2010, 1:55PM
  • If your boss is wearing 'one stars', floods and carrying an attache case:

    a) you have found a portal to 1994.
    or
    b) the 'young people at work' stock photo hasn't changed since 1994

    Commenter
    eyefordetail
    Location
    Sydney
    Date and time
    October 06, 2010, 4:24PM
  • As an older worker (over 50) who contracts, I have to say it isn't a problem working for a younger boss - it is getting the job in the first place. Four times in the last month I have been told I am too experienced for a job I applied for. One even had the temerity to say he knew I could do the project but the problem was the other managers would know I have the knowledge to help them too and it would distract me. I replied that if I was contracted to deliver an outcome for him I would. Any thing else would be a bonus or ignored if it was distracting me from the task at hand. All to no avail. I am a heavy internet, sms, etc user so it is not about communication. A HR manager told me that jobs at my level (he meant direct report to the CEO) only come up every 3-6 months. When I explained that I was not looking for that but something to enable me to contribute the way I know I can and that he would get incredible productivity to boot all I got was silence and a blank stare. So frustrating. It is about getting past the barrier of presumption about me that I find most perplexing. I have yet to find a way for people not to look at my past executive roles and not be frightened off. In the meantime I continue to spend my dwindling life savings, networking and applying for jobs often with absolutely no acknowledgement at all. It is tiresome and frustrating. I seriously thinking of changing my name and dumbing down my resume.

    Commenter
    A Don
    Location
    Sydney
    Date and time
    October 06, 2010, 5:03PM
  • I'm an early "boomer" in a technical position and vastly more experienced and academically qualified than my GenX boss.

    He handles it by referring to me using various diminutives of my name or "prof" and routinely failing to respond to phone calls and email.

    I handle it by ignoring the references and documenting any missing responses where I've had to make my own judgement .. and banking the cheques.

    Commenter
    ITPerson
    Location
    Melbourne
    Date and time
    October 06, 2010, 5:23PM
  • No! How pointless an article can you write!? Did you actually tell us anything we didn't already know?
    The problems occurring here are surmised in the following way: 1) Attitude issues (usually low self-esteem) which reduces people's ability to listen, understand and empathise in a non-judgemental way. Any employee or manager who is truly confident in their own value to an organisation is unafraid of expressing ideas and listening to other people. 2) Skills deficiency issues which hampers the ability of one individual to communicate with another in a non-threatening manner. Believe it or not, MANY people get to adulthood and in to management without the requisite skills in this area simply by saying what they think managers want to hear. On the other hand, many without management aspirations have survived by simply say 'yes sir, no sir.' There two elements combine to form the basis of EQ – emotional quotient. The first challenge is that we see managers and leaders as two separate creatures whereas recently it has been suggested that qualities of both are typically required, therefore those responsible for appointing 'managers' (mostly Baby Boomers) need to look also for leadership qualities, not just the ability to revel in bureaucracy. Then they need to TRAIN managers to do the job better, not simply turn them loose on their productive staff and hope that they will learn the right way to lead people. Mentoring as a substitute for proper skills training is a sure fire way to continue the vicious cycle this has become. Employees on the other hand have to accept that this is the new reality and be comfortable with this - IT Person's comment is a good example of this. There is an expression for those who can't (FIFO anyone?)

    Commenter
    Aaron
    Location
    Melbourne
    Date and time
    October 07, 2010, 9:22AM
  • I'm 30 and have managed older people sine I was 22. It all depends on the individual if they are willing to accept AGE and dismiss it as just that... AGE, after that bump in the road all is fine in most cases and everyone can just get back to what were getting paid for... WORK. I would hope that if a gen X or Y is managing people older than them they got the job on merit and that the BBoomer can see that. Other issues are technology and CHANGE but not for all. Change is not great for young and old alike and has to be managed well from the top down. *** Some older people are just grumpy and there is no helping those few. I really stand by that last sentence.

    Commenter
    Rudy
    Location
    Melbourne
    Date and time
    October 07, 2010, 9:59AM
  • I have only worked once for someone younger than me, by 10 years. It didn't work out very well as the person was constantly threatened by the fact that my skills and experience were greater than theirs. The firm later broke up as it was destroyed by inexperience and immaturity. Since then, I have only worked for people who are older than me, a dwindling number to be sure. I work closely on a peer level with many younger people and have no trouble, in fact make many friends among them - except when they get lazy and want me to come up with all the answers or stick me with the nasty useless jobs.

    Philby is spot on. No one of any age now responds to 'orders', work is not the army. And A Don has identified an issue too - it's hard to get a foot in the door after a certain age, ie too young to retire but somehow too old to be employable. This is a serious problem yet to be addressed by employers or the government and is leading to a skills drain.

    Commenter
    Rubylou
    Date and time
    October 07, 2010, 10:42AM

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